Our Complete Care

1. Hearing Aid Evaluation

After a hearing loss has been diagnosed, you and your family would meet with Carolyn, our Audiologist, to discuss your hearing loss and its potential impact on your lifestyle. Together, you would discuss the appropriateness of amplification for your hearing loss, and select a hearing aid style and manufacturer. Careful consideration of patient goals and needs help in this selection process. Common goals include improving verbal communication with family and friends, both at home and in louder social situations, or regaining full enjoyment from watching TV, listening to music, or talking on the phone. Based on your lifestyle, budget, and type of hearing loss, we would select a specific hearing aid for one or both ears for trial. You will be provided with a detailed invoice that breaks down the cost of the hearing aid(s), the dispensing fee(s), any accessories or moulds, and provides you the total cost after subtraction of ADP (government Assistive Devices Program provides $500 towards the cost of each aid). You will sign an ADP form that we then send to your Doctor for signing and once we receive the ADP back you will be scheduled for your fitting. Payment of your hearing aid(s) is expected at the time of fitting, but as part of our No-Risk 90-day Trial, all of our hearing aids are fully returnable for complete refund within 90 days of purchase. We also offer the popular option of a 2-week trial with amplification before committing to a purchase, in order to better assess the potential benefits of amplification for those who are unsure of the need of a hearing aid or whether to purchase one or two hearing aids.

2. Hearing Aid Fitting

During your fitting appointment with Nicole Worotny, our Hearing Aid Specialist, you and your family learn about the features and care of your hearing aids. Before your appointment, Nicole will have computer-adjusted your hearing aids and accessories based on your audiogram (hearing test). At the time of the fitting, these settings are fine-tuned based on your responses as Nicole guides you through the different stages of the fitting. Nicole has extensive knowledge and experience and will ensure you are comfortable with all aspects of the specific features of your hearing aids and accessories. You will be provided with a 2-3 week follow up appointment before you leave, but will also be instructed by Nicole to call her directly with any problems or concerns. She will help you over the phone and/or book you in immediately for adjustment or in-person help.

3. Continuing Care

A few weeks after your fitting, you will return for adjustment, customization, and further consultation. This is an ideal opportunity to address your questions and concerns about using your hearing aids. At this appointment, we will perform an in-booth evaluation of your hearing aids which enables us to further fine-tune the programming and response of your hearing aids. Once you are satisfied with your hearing aids, we encourage you to return every three months for complimentary cleaning and preventative maintenance on your hearing aids. During these appointments, your hearing aids are vacuumed, tubes and domes are replaced, and minor repairs can be performed. This is also an opportunity to adjust or fine-tune your aids based on your concerns, but please know that you can call at any time for an adjustment appointment. While more and more hearing aids are rechargeable, we stock batteries (available by the card or box) and accessories in our office for every hearing aid we sell. We strongly recommend you return yearly for a complete re-evaluation of your hearing and hearing aid use and this complimentary appointment is usually a combination appointment with both Carolyn and Nicole. Most hearing aids have a 3-year manufacturer's warrantee and a loss-and-damage policy that varies between manufacturers. All in-house services are complimentary, even after this warrantee has expired. Warrantee repairs to the manufacturer are always covered, while out-of-warrantee repairs that we cannot fix in-house are chargeable by the manufacturer. Please note that after five years, manufacturers will no longer repair your hearing aid. The best way to add life to your hearing aids is to come in regularly for a "clean-and-check", and to send your hearing aid(s) out for a complete overhaul prior to the expiry of your warranty.